We Want to Know…
Mentor on the Lake location (North)
– (440) 257-8300
Mentor location (South)
– (440) 266-4247
We Want to Know…..
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What store location did you visit?
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South Location (Mentor Ave)
North Location (Mentor on the Lake)
Which Jco staff member(s) were you with last?
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Phone and Front Desk
How did we do?
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Phone etiquette and friendliness
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Appointment scheduling, availability, and options
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Person who greeted you and or answered the phone
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Did we do our best to make sure you didnt feel rushed?
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Checkout was fast, efficient, offered to book next appointment
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Any Additional Notes
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Service Technician
How did they do?
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Attitude and friendliness
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Dress and conversation professional
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High level skill and education
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Customer service skills
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Recommend new styles, products, or services
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Running on time / not rushed
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Any Additional Notes
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Service
How was your last service?
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Satisfaction with service
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Fair price?
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Satisfaction with retail purchases
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Expectations met
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Any Additional Notes
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Overall how did we do?
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Anything outstanding?
Anything we can improve?
Comments and Suggestions
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